@import url('https://fonts.googleapis.com/css2?family=Quicksand:wght@400;500;600;700&display=swap');

:root {
  --kc-primary: #007f7b;
  --kc-primary-dark: #005856;
  --kc-primary-soft: #e8f7f6;
  --kc-accent: #ff2d94;
  --kc-accent-soft: #fff1f7;
  --kc-bg: #eef2f7;
  --kc-surface: #ffffff;
  --kc-surface-2: #f8fafc;
  --kc-line: #d7dee8;
  --kc-line-2: #e8edf3;
  --kc-text: #0f172a;
  --kc-muted: #64748b;
  --kc-danger: #dc2626;
  --kc-warn: #f59e0b;
  --kc-ok: #16a34a;
  --kc-info: #2563eb;
  --kc-shadow: 0 8px 24px rgba(15, 23, 42, .07);
  --kc-nav: #063f3d;
  --kc-nav-2: #071b24;
  --kc-in: #ffffff;
  --kc-out: #e7f7f6;
  --kc-radius: 8px;
}

[data-theme="dark"] {
  --kc-bg: #060b12;
  --kc-surface: #0b1220;
  --kc-surface-2: #111827;
  --kc-line: #1f2a37;
  --kc-line-2: #233043;
  --kc-text: #ecfeff;
  --kc-muted: #9cc9c6;
  --kc-shadow: 0 12px 30px rgba(0, 0, 0, .28);
  --kc-nav: #041516;
  --kc-nav-2: #071b24;
  --kc-in: #112f2d;
  --kc-out: #064e4a;
}

* { box-sizing: border-box; }
html, body { min-height: 100%; }
body {
  margin: 0;
  background: var(--kc-bg);
  color: var(--kc-text);
  font-family: "Quicksand", ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Arial, sans-serif;
  font-size: 14px;
  line-height: 1.45;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

button, input, textarea, select { font: inherit; }
button { cursor: pointer; }
[hidden] { display: none !important; }
a { color: inherit; text-decoration: none; }

.login-screen {
  position: fixed;
  inset: 0;
  z-index: 40;
  display: grid;
  place-items: center;
  padding: 20px;
  background: linear-gradient(180deg, rgba(15, 23, 42, .04), transparent 18%), var(--kc-bg);
}

.login-card {
  width: min(440px, 100%);
  padding: 24px;
  background: var(--kc-surface);
  border: 1px solid var(--kc-line);
  border-radius: var(--kc-radius);
  box-shadow: var(--kc-shadow);
}

.login-card label {
  display: block;
  margin: 14px 0 7px;
  font-weight: 800;
}

.login-error {
  min-height: 22px;
  margin-top: 12px;
  color: var(--kc-danger);
  font-weight: 800;
}

.app-shell {
  display: grid;
  grid-template-columns: 232px minmax(0, 1fr);
  min-height: 100vh;
}

.side-nav {
  position: sticky;
  top: 0;
  height: 100vh;
  display: flex;
  flex-direction: column;
  gap: 14px;
  padding: 18px 12px 16px;
  color: #e5eefb;
  background: var(--kc-primary-dark);
  border-right: 1px solid rgba(255, 255, 255, .08);
  box-shadow: inset -1px 0 0 rgba(255, 255, 255, .04);
}

.brand {
  display: flex;
  align-items: center;
  gap: 11px;
  min-width: 0;
  padding: 4px 8px 12px;
}

.logo {
  width: 116px;
  height: 50px;
  display: grid;
  flex: 0 0 auto;
  place-items: center;
  border-radius: var(--kc-radius);
  background: rgba(255, 255, 255, .08);
  color: #ffffff;
  font-weight: 800;
  box-shadow: none;
  overflow: hidden;
}

.logo img {
  width: 94px;
  height: auto;
  display: block;
}

.brand-title {
  min-width: 0;
}

.brand-title h1 {
  margin: 0;
  font-size: 14px;
  line-height: 1.1;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  letter-spacing: .01em;
}

.brand-title span {
  display: block;
  margin-top: 4px;
  color: rgba(223, 250, 248, .76);
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: .05em;
}

.side-nav .brand {
  flex-direction: column;
  align-items: flex-start;
  gap: 5px;
  padding-bottom: 14px;
  border-bottom: 1px solid rgba(0, 127, 123, .22);
}

.side-nav .logo {
  width: 136px;
  height: 54px;
  justify-content: start;
  padding-left: 10px;
}

.side-nav .logo img {
  width: 108px;
}

.side-nav .brand-title h1 {
  display: none;
}

.side-nav .brand-title span {
  margin-top: 0;
  padding-left: 4px;
  color: rgba(223, 250, 248, .82);
}

.nav-menu {
  display: grid;
  gap: 8px;
}

.nav-btn {
  display: flex;
  align-items: center;
  gap: 9px;
  width: 100%;
  padding: 10px 11px;
  border: 0;
  border-radius: var(--kc-radius);
  color: rgba(229, 238, 251, .84);
  background: transparent;
  text-align: left;
  font-weight: 700;
}

.nav-btn:hover,
.nav-btn.active {
  color: #ffffff;
  background: linear-gradient(90deg, rgba(0, 127, 123, .34), rgba(255, 45, 148, .12));
}

.nav-btn.active {
  box-shadow: inset 0 0 0 1px rgba(223, 250, 248, .08);
}

.nav-icon {
  width: 20px;
  height: 20px;
  flex: 0 0 20px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  color: currentColor;
  opacity: .92;
}

.nav-icon svg {
  width: 19px;
  height: 19px;
  display: block;
  fill: none;
  stroke: currentColor;
  stroke-width: 2;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.nav-footer {
  margin-top: auto;
  display: grid;
  gap: 9px;
  padding-top: 10px;
  border-top: 1px solid rgba(148, 163, 184, .12);
}

.lang-select {
  min-height: 36px;
  color: var(--kc-text);
  background: var(--kc-surface);
  color-scheme: light;
}

.lang-select option {
  color: var(--kc-text);
  background: var(--kc-surface);
}

[data-theme="dark"] .lang-select {
  color-scheme: dark;
}

.lang-select.compact {
  width: 86px;
  flex: 0 0 86px;
}

.main {
  min-width: 0;
  display: flex;
  flex-direction: column;
}

.topbar {
  position: sticky;
  top: 0;
  z-index: 10;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  min-height: 66px;
  padding: 12px 22px;
  background: color-mix(in srgb, var(--kc-surface) 92%, transparent);
  border-bottom: 1px solid var(--kc-line);
  backdrop-filter: blur(10px);
  border-radius: 0 0 var(--kc-radius) var(--kc-radius);
}

.page-title h2 {
  margin: 0;
  font-size: 18px;
  line-height: 1.2;
}

.page-title p {
  margin: 4px 0 0;
  color: var(--kc-muted);
  font-weight: 600;
  font-size: 12px;
}

.content {
  min-width: 0;
  padding: 16px 18px 22px;
}

.page {
  display: grid;
  gap: 12px;
}

.grid {
  display: grid;
  gap: 12px;
}

.grid.cols-2 { grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); }
.grid.cols-3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.grid.chat { grid-template-columns: 360px minmax(0, 1fr); align-items: start; }

.card {
  background: var(--kc-surface);
  border: 1px solid var(--kc-line);
  border-radius: var(--kc-radius);
  box-shadow: var(--kc-shadow);
}

.card-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 12px 14px;
  border-bottom: 1px solid var(--kc-line);
  background: color-mix(in srgb, var(--kc-surface-2) 88%, white);
}

.card-head h3,
.stat h3 {
  margin: 0;
  font-size: 13px;
  line-height: 1.2;
  letter-spacing: .02em;
  text-transform: uppercase;
}

.card-body {
  padding: 14px;
}

.stat {
  display: grid;
  gap: 8px;
  padding: 15px;
  border-left: 3px solid var(--kc-primary);
  background: linear-gradient(180deg, var(--kc-surface), color-mix(in srgb, var(--kc-surface) 90%, var(--kc-primary-soft)));
}

.stat strong {
  font-size: 27px;
  line-height: 1;
}

.row {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.row.space { justify-content: space-between; }
.muted { color: var(--kc-muted); font-weight: 600; }

.btn {
  min-height: 34px;
  padding: 7px 12px;
  border: 1px solid var(--kc-primary);
  border-radius: var(--kc-radius);
  color: #ffffff;
  background: var(--kc-primary);
  font-weight: 800;
  box-shadow: 0 1px 0 rgba(15, 23, 42, .04);
}

.btn.ghost {
  color: var(--kc-primary);
  background: transparent;
}

.btn.gray {
  border-color: var(--kc-line);
  color: var(--kc-text);
  background: var(--kc-surface-2);
}

.btn.danger {
  border-color: #fecaca;
  color: var(--kc-danger);
  background: #fff1f2;
}

.mini {
  min-height: 26px;
  padding: 4px 9px;
  border: 1px solid var(--kc-line);
  border-radius: var(--kc-radius);
  color: var(--kc-primary);
  background: var(--kc-surface);
  font-weight: 800;
  font-size: 12px;
}

input, textarea, select {
  width: 100%;
  border: 1px solid var(--kc-line);
  border-radius: var(--kc-radius);
  background: var(--kc-surface);
  color: var(--kc-text);
  padding: 9px 10px;
  outline: none;
}

textarea {
  min-height: 220px;
  resize: vertical;
}

input:focus,
textarea:focus,
select:focus {
  border-color: var(--kc-primary);
  box-shadow: 0 0 0 3px rgba(0, 127, 123, .14);
}

.badge {
  display: inline-flex;
  align-items: center;
  min-height: 24px;
  padding: 3px 9px;
  border: 1px solid var(--kc-line);
  border-radius: 999px;
  color: var(--kc-primary);
  background: var(--kc-primary-soft);
  font-weight: 800;
  font-size: 12px;
}

.badge.on, .badge.sent { color: #047857; background: #dcfce7; border-color: #bbf7d0; }
.badge.off, .badge.need { color: #dc2626; background: #fee2e2; border-color: #fecaca; }
.badge.warn { color: #b45309; background: #fef3c7; border-color: #fde68a; }

.list {
  display: grid;
  gap: 10px;
}

.source-tree {
  display: grid;
  gap: 8px;
  padding-right: 2px;
}

.source-group {
  border: 1px solid var(--kc-line);
  border-radius: var(--kc-radius);
  overflow: hidden;
  background: var(--kc-surface);
}

.source-group summary {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  padding: 10px 12px;
  list-style: none;
  font-weight: 800;
  cursor: pointer;
}

.source-group summary::-webkit-details-marker {
  display: none;
}

.source-item {
  width: calc(100% - 12px);
  margin: 0 6px 6px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  padding: 9px 10px;
  border: 1px solid transparent;
  border-radius: var(--kc-radius);
  color: var(--kc-text);
  background: transparent;
  text-align: left;
  font-weight: 800;
}

.source-tree > .source-item {
  width: 100%;
  margin: 0;
}

.source-item:hover,
.source-item.active {
  color: var(--kc-primary);
  border-color: var(--kc-line);
  background: var(--kc-primary-soft);
}

.count {
  flex: 0 0 auto;
  color: var(--kc-muted);
  font-size: 12px;
  font-weight: 800;
}

.conv-list {
  display: grid;
  gap: 8px;
  margin-top: 12px;
}

.conv-item {
  display: grid;
  gap: 7px;
  width: 100%;
  padding: 10px 11px;
  border: 1px solid var(--kc-line-2);
  border-radius: var(--kc-radius);
  color: var(--kc-text);
  background: var(--kc-surface);
  text-align: left;
}

.conv-item:hover,
.conv-item.active {
  border-color: var(--kc-primary);
  box-shadow: 0 0 0 3px rgba(0, 127, 123, .10);
}

.conv-item.need {
  border-color: rgba(255, 45, 148, .28);
}

.conv-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  min-width: 0;
}

.conv-name {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  font-size: 14px;
  font-weight: 800;
}

.staff-reply {
  display: grid;
  gap: 9px;
  margin-bottom: 12px;
  padding: 12px;
  border: 1px solid rgba(0, 127, 123, .22);
  border-radius: var(--kc-radius);
  background: var(--kc-surface);
}

.staff-reply textarea {
  min-height: 92px;
}

.detail-stack {
  display: grid;
  gap: 10px;
}

.detail-grid {
  margin-top: 14px;
}

.summary-box {
  min-height: 48px;
  padding: 10px;
  border: 1px solid var(--kc-line);
  border-radius: var(--kc-radius);
  background: var(--kc-surface-2);
  white-space: pre-wrap;
  word-break: break-word;
}

.alert-box {
  display: grid;
  gap: 8px;
  padding: 10px;
  border: 1px solid rgba(255, 45, 148, .24);
  border-radius: var(--kc-radius);
  background: var(--kc-accent-soft);
}

.alert-title {
  font-weight: 900;
}

.alert-message {
  white-space: pre-wrap;
  word-break: break-word;
}

.test-chat {
  margin-top: 12px;
  padding: 10px;
  border: 1px dashed var(--kc-line);
  border-radius: var(--kc-radius);
  background: var(--kc-surface-2);
}

.test-chat summary {
  cursor: pointer;
  font-weight: 900;
}

.test-chat summary::-webkit-details-marker {
  display: none;
}

.test-chat textarea {
  min-height: 86px;
  margin: 10px 0;
}

.item {
  display: grid;
  gap: 8px;
  width: 100%;
  padding: 12px;
  border: 1px solid var(--kc-line);
  border-radius: var(--kc-radius);
  background: var(--kc-surface);
  text-align: left;
}

.item:hover,
.item.active {
  border-color: var(--kc-primary);
  box-shadow: 0 0 0 3px rgba(0, 127, 123, .10);
}

.msg-list {
  display: grid;
  gap: 10px;
  max-height: calc(100vh - 210px);
  overflow: auto;
  padding-right: 4px;
}

.msg {
  width: min(78%, 760px);
  padding: 12px;
  border: 1px solid var(--kc-line);
  border-radius: 8px;
  background: var(--kc-in);
}

.msg.out {
  margin-left: auto;
  background: var(--kc-out);
}

.msg-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 8px;
  color: var(--kc-muted);
  font-size: 12px;
  font-weight: 800;
}

.msg-text,
.prewrap {
  white-space: pre-wrap;
  word-break: break-word;
}

.message-images {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(120px, 220px));
  gap: 8px;
  margin-top: 10px;
}

.message-images a {
  display: block;
  overflow: hidden;
  border: 1px solid var(--kc-line);
  border-radius: var(--kc-radius);
  background: var(--kc-surface-2);
}

.message-images img {
  display: block;
  width: 100%;
  max-height: 260px;
  object-fit: contain;
  background: var(--kc-surface-2);
}

.message-image-caption {
  margin-top: 8px;
  padding: 8px 10px;
  border: 1px solid var(--kc-line-2);
  border-radius: var(--kc-radius);
  color: var(--kc-muted);
  background: var(--kc-surface-2);
  font-size: 12px;
}

.msg-text.collapsed {
  max-height: 160px;
  overflow: hidden;
  mask-image: linear-gradient(180deg, #000 68%, transparent);
}

.msg-text.expanded { max-height: none; mask-image: none; }

.show-more {
  margin-top: 8px;
  border: 0;
  color: var(--kc-primary);
  background: transparent;
  font-weight: 900;
}

.empty {
  padding: 24px;
  color: var(--kc-muted);
  text-align: center;
  font-weight: 700;
}

.toast {
  position: fixed;
  right: 18px;
  bottom: 18px;
  z-index: 60;
  max-width: min(380px, calc(100vw - 36px));
  padding: 12px 14px;
  border-radius: 8px;
  color: #ffffff;
  background: #0f172a;
  box-shadow: var(--kc-shadow);
  opacity: 0;
  transform: translateY(12px);
  pointer-events: none;
  transition: .18s ease;
}

.toast.show {
  opacity: 1;
  transform: translateY(0);
}

details > summary { cursor: pointer; font-weight: 900; }
pre {
  white-space: pre-wrap;
  word-break: break-word;
  margin: 8px 0 0;
  font-size: 12px;
}

.conversation-page .content {
  min-height: 0;
  flex: 1;
  height: auto;
  padding: 0;
  overflow: hidden;
}

.conversation-page .main {
  height: 100vh;
  overflow: hidden;
}

.conversation-page .side-nav {
  background: var(--kc-primary-dark);
}

.inbox-workspace {
  display: grid;
  grid-template-columns: 190px 330px minmax(420px, 1fr);
  height: 100%;
  min-height: 0;
  background: color-mix(in srgb, var(--kc-bg) 94%, white);
}

.inbox-channels,
.inbox-list-panel,
.inbox-detail {
  min-width: 0;
  min-height: 0;
  background: var(--kc-surface);
}

.inbox-channels {
  display: flex;
  flex-direction: column;
  border-right: 1px solid var(--kc-line);
  background: color-mix(in srgb, var(--kc-surface) 94%, var(--kc-bg));
}

.inbox-section-head,
.conversation-list-head {
  padding: 15px 14px;
  border-bottom: 1px solid var(--kc-line);
  background: color-mix(in srgb, var(--kc-surface-2) 88%, white);
}

.inbox-section-head h3,
.conversation-list-head h3 {
  margin: 0;
  font-size: 13px;
  text-transform: uppercase;
  letter-spacing: .03em;
}

.channel-list {
  display: grid;
  gap: 3px;
  padding: 10px 8px;
}

.channel-item,
.source-row,
.tool-button {
  display: flex;
  align-items: center;
  gap: 8px;
  width: 100%;
  border: 0;
  border-radius: var(--kc-radius);
  color: var(--kc-text);
  background: transparent;
  text-align: left;
}

.channel-item {
  min-height: 40px;
  padding: 8px;
  font-weight: 800;
}

.channel-item:hover,
.channel-item.active,
.source-row:hover,
.source-row.active,
.tool-button:hover {
  color: var(--kc-primary);
  background: var(--kc-primary-soft);
}

.channel-item.active {
  box-shadow: inset 3px 0 0 var(--kc-primary);
}

.inbox-icon {
  width: 20px;
  height: 20px;
  flex: 0 0 20px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
}

.inbox-icon svg,
.icon-button svg {
  width: 19px;
  height: 19px;
  fill: none;
  stroke: currentColor;
  stroke-width: 2;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.channel-label,
.source-name {
  min-width: 0;
  flex: 1;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.channel-count,
.source-count {
  color: var(--kc-muted);
  font-size: 12px;
  font-weight: 800;
}

.attention-count {
  min-width: 20px;
  height: 20px;
  display: inline-grid;
  place-items: center;
  padding: 0 5px;
  border-radius: 999px;
  color: #ffffff;
  background: var(--kc-accent);
  font-size: 11px;
  font-weight: 900;
}

.source-subhead {
  padding: 8px 14px 6px;
  color: var(--kc-muted);
  font-size: 11px;
  font-weight: 900;
  text-transform: uppercase;
}

.source-list {
  min-height: 0;
  overflow: auto;
  padding: 0 8px 10px;
}

.source-row {
  min-height: 34px;
  margin-bottom: 2px;
  padding: 7px 8px 7px 28px;
  font-size: 13px;
  font-weight: 700;
}

.channel-tools {
  margin-top: auto;
  padding: 10px 8px;
  border-top: 1px solid var(--kc-line);
}

.tool-button {
  min-height: 38px;
  padding: 8px;
  font-weight: 800;
}

.inbox-list-panel {
  display: flex;
  flex-direction: column;
  border-right: 1px solid var(--kc-line);
}

.conversation-list-head {
  display: grid;
  gap: 11px;
}

.conversation-search {
  min-height: 36px;
  background: var(--kc-surface-2);
}

.filter-tabs {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  padding: 3px;
  border: 1px solid var(--kc-line);
  border-radius: var(--kc-radius);
  background: var(--kc-surface-2);
}

.filter-tabs button {
  min-width: 0;
  min-height: 30px;
  padding: 5px 6px;
  border: 0;
  border-radius: calc(var(--kc-radius) - 1px);
  color: var(--kc-muted);
  background: transparent;
  font-size: 12px;
  font-weight: 800;
}

.filter-tabs button:hover,
.filter-tabs button.active {
  color: var(--kc-primary);
  background: var(--kc-surface);
  box-shadow: 0 1px 4px rgba(15, 23, 42, .08);
}

.conversation-scroll {
  min-height: 0;
  flex: 1;
  overflow: auto;
}

.conversation-row {
  display: grid;
  gap: 6px;
  width: 100%;
  padding: 11px 13px;
  border: 0;
  border-bottom: 1px solid var(--kc-line-2);
  color: var(--kc-text);
  background: var(--kc-surface);
  text-align: left;
}

.conversation-row:hover {
  background: var(--kc-surface-2);
}

.conversation-row.active {
  background: var(--kc-primary-soft);
  box-shadow: inset 3px 0 0 var(--kc-primary);
}

.conversation-row.need:not(.active) {
  box-shadow: inset 3px 0 0 var(--kc-accent);
}

.conversation-row-main {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  min-width: 0;
}

.conversation-name {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  font-weight: 900;
}

.conversation-row time {
  flex: 0 0 auto;
  color: var(--kc-muted);
  font-size: 11px;
  font-weight: 700;
}

.conversation-source {
  overflow: hidden;
  color: var(--kc-muted);
  font-size: 12px;
  font-weight: 700;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.conversation-statuses {
  display: flex;
  align-items: center;
  gap: 5px;
  flex-wrap: wrap;
}

.customer-rating {
  display: inline-flex;
  align-items: center;
  color: #d99a00;
  font-size: 13px;
  font-weight: 900;
  letter-spacing: 0;
  white-space: nowrap;
}

.compact-status {
  display: inline-flex;
  align-items: center;
  min-height: 20px;
  padding: 2px 7px;
  border-radius: 999px;
  color: var(--kc-primary);
  background: var(--kc-primary-soft);
  font-size: 10px;
  font-weight: 900;
}

.compact-status.on {
  color: #047857;
  background: #dcfce7;
}

.compact-status.off {
  color: #b91c1c;
  background: #fee2e2;
}

.compact-status.need {
  color: #be185d;
  background: var(--kc-accent-soft);
}

.compact-status.warn {
  color: #92400e;
  background: #fef3c7;
}

.conversation-list-footer {
  min-height: 48px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  padding: 8px 12px;
  border-top: 1px solid var(--kc-line);
  color: var(--kc-muted);
  font-size: 12px;
  font-weight: 700;
}

.inbox-detail {
  position: relative;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  background: linear-gradient(180deg, color-mix(in srgb, var(--kc-surface) 96%, var(--kc-bg)), var(--kc-bg));
}

.empty-detail {
  align-items: center;
  justify-content: center;
  gap: 10px;
  color: var(--kc-muted);
  text-align: center;
}

.empty-detail .inbox-icon {
  width: 36px;
  height: 36px;
}

.empty-detail .inbox-icon svg {
  width: 32px;
  height: 32px;
}

.empty-detail h3 {
  margin: 0;
  font-size: 15px;
}

.conversation-header {
  min-height: 68px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  padding: 11px 14px;
  border-bottom: 1px solid var(--kc-line);
  background: var(--kc-surface);
}

.conversation-identity {
  min-width: 0;
}

.conversation-identity h3 {
  margin: 0;
  overflow: hidden;
  font-size: 16px;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.conversation-identity div {
  margin-top: 4px;
  overflow: hidden;
  color: var(--kc-muted);
  font-size: 12px;
  font-weight: 700;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.customer-page-link {
  max-width: min(560px, 50vw);
  display: flex;
  align-items: center;
  gap: 5px;
  margin-top: 4px;
  color: var(--kc-primary);
  font-size: 12px;
  font-weight: 800;
}

.customer-page-link:hover {
  text-decoration: underline;
}

.customer-page-link svg {
  width: 14px;
  height: 14px;
  flex: 0 0 14px;
  fill: none;
  stroke: currentColor;
  stroke-width: 2;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.customer-page-link span {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.conversation-actions {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 6px;
  flex: 0 0 auto;
}

.conversation-actions .btn {
  min-height: 32px;
  padding: 6px 9px;
  white-space: nowrap;
  font-size: 12px;
}

.icon-button {
  width: 34px;
  height: 34px;
  display: inline-grid;
  flex: 0 0 34px;
  place-items: center;
  padding: 0;
  border: 1px solid var(--kc-line);
  border-radius: var(--kc-radius);
  color: var(--kc-primary);
  background: var(--kc-surface);
}

.icon-button:hover,
.icon-button.active {
  border-color: var(--kc-primary);
  background: var(--kc-primary-soft);
}

.action-menu {
  position: relative;
}

.action-menu > summary {
  width: 34px;
  height: 34px;
  display: grid;
  place-items: center;
  border: 1px solid var(--kc-line);
  border-radius: var(--kc-radius);
  color: var(--kc-text);
  background: var(--kc-surface);
  list-style: none;
  letter-spacing: 1px;
}

.action-menu > summary::-webkit-details-marker {
  display: none;
}

.action-menu > div {
  position: absolute;
  top: calc(100% + 6px);
  right: 0;
  z-index: 22;
  width: 180px;
  padding: 5px;
  border: 1px solid var(--kc-line);
  border-radius: var(--kc-radius);
  background: var(--kc-surface);
  box-shadow: var(--kc-shadow);
}

.action-menu button {
  width: 100%;
  padding: 9px;
  border: 0;
  border-radius: calc(var(--kc-radius) - 1px);
  color: var(--kc-text);
  background: transparent;
  text-align: left;
  font-weight: 800;
}

.action-menu button:hover {
  background: var(--kc-surface-2);
}

.action-menu .danger-text {
  color: var(--kc-danger);
}

.conversation-messages {
  min-height: 0;
  flex: 1;
  overflow: auto;
  padding: 18px;
  background: linear-gradient(180deg, rgba(255, 255, 255, .36), rgba(255, 255, 255, .68));
}

.conversation-messages .msg {
  width: min(76%, 760px);
  margin-bottom: 10px;
}

.customer-drawer {
  position: absolute;
  top: 0;
  right: 0;
  bottom: 0;
  z-index: 20;
  width: min(390px, 92%);
  display: flex;
  flex-direction: column;
  border-left: 1px solid var(--kc-line);
  background: var(--kc-surface);
  box-shadow: -12px 0 28px rgba(15, 23, 42, .10);
}

.drawer-head {
  min-height: 58px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 11px 14px;
  border-bottom: 1px solid var(--kc-line);
}

.drawer-head h3 {
  margin: 0;
  font-size: 15px;
}

.drawer-scroll {
  min-height: 0;
  overflow: auto;
}

.drawer-section {
  display: grid;
  gap: 10px;
  padding: 14px;
  border-bottom: 1px solid var(--kc-line);
  background: color-mix(in srgb, var(--kc-surface) 96%, var(--kc-bg));
}

.drawer-section h4 {
  margin: 0;
  font-size: 13px;
}

.drawer-section textarea {
  min-height: 118px;
}

.detail-row {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 10px;
  padding: 6px 0;
  border-bottom: 1px solid var(--kc-line-2);
}

.detail-row span {
  color: var(--kc-muted);
  font-weight: 700;
}

.detail-row b {
  max-width: 64%;
  overflow-wrap: anywhere;
  text-align: right;
}

.detail-link {
  max-width: 64%;
  color: var(--kc-primary);
  font-weight: 800;
  overflow-wrap: anywhere;
  text-align: right;
}

.detail-link:hover {
  text-decoration: underline;
}

.drawer-alerts {
  display: grid;
  gap: 8px;
}

.btn.full {
  width: 100%;
}

.modal-backdrop {
  position: fixed;
  inset: 0;
  z-index: 80;
  display: grid;
  place-items: center;
  padding: 20px;
  background: rgba(15, 23, 42, .42);
}

.test-modal {
  width: min(520px, 100%);
  padding: 0 14px 14px;
  border: 1px solid var(--kc-line);
  border-radius: var(--kc-radius);
  background: var(--kc-surface);
  box-shadow: var(--kc-shadow);
}

.dashboard-stats {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 12px;
}

.dashboard-stats .stat h3 {
  color: var(--kc-muted);
}

.dashboard-stats .stat strong {
  font-variant-numeric: tabular-nums;
}

.guide-layout {
  display: grid;
  grid-template-columns: 240px minmax(0, 1fr);
  gap: 14px;
  align-items: start;
}

.guide-toc {
  position: sticky;
  top: 82px;
  overflow: hidden;
}

.guide-toc nav {
  display: grid;
  padding: 8px;
}

.guide-toc a {
  display: grid;
  grid-template-columns: 28px minmax(0, 1fr);
  gap: 8px;
  align-items: center;
  padding: 9px 8px;
  border-radius: var(--kc-radius);
  color: var(--kc-muted);
  font-weight: 700;
}

.guide-toc a:hover {
  color: var(--kc-primary);
  background: var(--kc-primary-soft);
}

.guide-toc a span {
  color: var(--kc-primary);
  font-size: 11px;
  font-weight: 800;
  font-variant-numeric: tabular-nums;
}

.guide-content {
  display: grid;
  gap: 12px;
  min-width: 0;
}

.guide-section {
  display: grid;
  grid-template-columns: 52px minmax(0, 1fr);
  gap: 8px;
  padding: 18px;
  scroll-margin-top: 84px;
}

.guide-section-number {
  color: var(--kc-primary);
  font-size: 13px;
  font-weight: 800;
  font-variant-numeric: tabular-nums;
}

.guide-section-content {
  min-width: 0;
}

.guide-section h3 {
  margin: 0;
  font-size: 17px;
}

.guide-summary {
  margin: 5px 0 14px;
  color: var(--kc-muted);
  font-weight: 600;
}

.guide-steps,
.guide-checks {
  display: grid;
  gap: 8px;
  margin: 0;
  padding-left: 22px;
}

.guide-steps li,
.guide-checks li {
  padding-left: 3px;
}

.guide-checks {
  list-style: none;
  padding-left: 0;
}

.guide-checks li {
  position: relative;
  padding-left: 25px;
}

.guide-checks li::before {
  content: "";
  position: absolute;
  top: 3px;
  left: 0;
  width: 14px;
  height: 14px;
  border: 2px solid var(--kc-primary);
  border-radius: 4px;
}

.guide-note {
  margin-top: 14px;
  padding: 10px 12px;
  border-left: 3px solid var(--kc-accent);
  border-radius: var(--kc-radius);
  background: var(--kc-accent-soft);
  font-weight: 700;
}

.guide-code {
  margin-top: 14px;
  padding: 12px;
  overflow: auto;
  border: 1px solid var(--kc-line);
  border-radius: var(--kc-radius);
  background: var(--kc-surface-2);
}

.guide-link {
  display: inline-flex;
  align-items: center;
  width: fit-content;
  margin-top: 14px;
}

.test-modal .drawer-head {
  margin: 0 -14px 14px;
}

.test-modal textarea {
  min-height: 130px;
}

@media (max-width: 1280px) {
  .inbox-workspace {
    grid-template-columns: 160px 280px minmax(360px, 1fr);
  }

  .conversation-actions .btn {
    max-width: 104px;
    overflow: hidden;
    text-overflow: ellipsis;
  }
}

@media (max-width: 1100px) and (min-width: 981px) {
  .inbox-workspace {
    grid-template-columns: 150px 260px minmax(350px, 1fr);
  }

  .channel-item,
  .source-row {
    font-size: 12px;
  }

  .conversation-header {
    align-items: flex-start;
  }

  .conversation-actions {
    max-width: 260px;
    flex-wrap: wrap;
  }
}

@media (max-width: 980px) {
  .app-shell { grid-template-columns: 1fr; }
  .side-nav {
    position: static;
    height: auto;
  }
  .nav-menu {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .grid.cols-2,
  .grid.cols-3,
  .grid.chat { grid-template-columns: 1fr; }
  .dashboard-stats {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .guide-layout {
    grid-template-columns: 1fr;
  }
  .guide-toc {
    position: static;
  }
  .guide-toc nav {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .msg { width: 100%; }

  .conversation-page .content {
    height: auto;
    overflow: auto;
  }

  .conversation-page .main {
    height: auto;
    overflow: visible;
  }

  .inbox-workspace {
    min-width: 900px;
    grid-template-columns: 170px 290px minmax(440px, 1fr);
  }
}

@media (max-width: 560px) {
  .guide-toc nav {
    grid-template-columns: 1fr;
  }
  .guide-section {
    grid-template-columns: 1fr;
    padding: 15px;
  }
}